I love that this is blatantly obvious. Truly being employee-first is good for business. It’s that simple. Of course, while many organizations would say they agree, most aren’t putting their money where their mouth is.
Take this example: According to Gartner, in 2017, organizations spent $12B on Human Capital Management technology versus $40B on Customer Relationship Management technology. That’s more than 3X less on their most important asset – their employees.
Employees should come first because they take care of everything else. I see this as the organizational “food chain” and employees should be far upstream. Tom Peters, management guru extraordinaire, says it best: “Excellent customer experiences depend entirely on excellent employee experiences.” Now that’s a powerful idea!
Yet, statistics like those from Gartner indicate most organizations are erroneously focusing downstream and that’s impacting business results. In fact, companies that invest in employee experience are four times more profitable, according to Jacob Morgan, author of The Employee Experience Advantage.
At LINX Workforce Innovations we have a passion for helping our clients put their employees first. Before you say, “Oh, we survey our employees every year so I’ve got this covered,” think again! Traditional employee engagement surveys don’t cut it anymore – they give some initial information on the what, but fall short on insight needed to tell you why and how to transform your workplace experience. If you’re currently taking action based on your engagement survey alone, you’re spending time improving things employees don’t actually care about. I promise.
We help organizations understand deep insights about the employee experience and make improvements to address the real issues.
So, what do you think? Are you as convinced as I am that if you take care of employees, everything else naturally falls into place? I’d love to hear your thoughts below.
Julie is an executive with a proven track record for brand building and team building. She is skilled at leveraging disparate resources to unlock new insights and create human-centric strategies. She has held several client service roles in her career and is adept at working collaboratively to set clear goals and deliver on expectations.